Sep 14 2015

Does your company need IT assistance?

How to keep on top of the constantly changing world of information technology? Is your IT department successfully managing your IT Infrastructure so you can concentrate on your core business or is the cost of maintaining your IT getting too much?

Knowall IT understand all too well how companies can struggle to concentrate on their core business and support services at the same time. Knowall IT works as a partner to your organisation, tailoring each cloud solution to fit in with your business requirements.

Their Private Cloud London solutions enable businesses to host their entire IT infrastructure in the cloud, including line of business applications such as MS Office, CRM systems, ERP systems, Accounting systems and more – enabling a truly flexible, agile, resilient IT platform that is cost efficient and requires minimal IT management resource.

Knowall IT success is built on the development of long lasting client relationships, by providing; a client focused, hands on and personal approach, whilst striving to deliver technologies and solutions that exceed their clients’ expectations.

Here are just a few of the benefits your company can experience with Private Cloud Computing 

  • Employees become more productive with easy single logon access to any of the applications they need at any time, from any device.
  • An uncompromised user experience that seamlessly moves with them and changes to fit the device they prefer to use.
  • Your company is safer. Applications and Data are stored in a secure purpose built Tier 3 ISO certified UK data centre. If a device is lost or stolen you and your employees can rest easy as the data and applications do not live on the device.
  • Built in Redundancy – all our solutions have multi-site redundancy with 99.99% SLAs including automatic offsite backups.
  • Limitlessly scalable – Scale up or down to meet the changing needs of your business.
  • Simple subscription model means your monthly expenses are predictable without the capital expense.

Mar 22 2015

Knowall IT offer professional and affordable IT systems and support

Do you own your own business and find keeping up with technology a headache? Knowall IT have the solution to your IT problems. They have affordable packages to choose from where you are able to outsource your IT department to them and they will take care of all your IT needs. Keeping up to date with technology can be overwhelming when its not your core business, however, IT is essential to run your business. Knowall IT manage hundreds of small to medium enterprises, their engineers keep up to date with technology at all times.

Knowall IT understand that companies cannot afford the additional expense and time of system down time, system updates and system changes, they provide practical and affordable solutions.

Knowall ITs Ad-Hoc IT Support contracts are designed to support either an onsite IT Manager with 2nd and 3rd line engineers or designed for smaller organisations that do not rely on too much IT.

The Ad-Hoc contract, as opposed to paying per incident, gives you preferential rates and the same SLAs as our Full IT Support service.

  • 24×7 Telephone & Remote Support
  • Emergency Engineers – Onsite within 1 hour
  • Onsite Visits for Critical Issues
  • 99.9% SLAs
  • Monthly Reporting

Remote Support

  • 24×7 Telephone & Remote Support
  • Professional and Highly Experienced

Site Visits

  • Re-Active Onsite Visits For Critical Issues
  • Onsite Within an Hour – London Based

Software Support

  • General user applications, including Microsoft Suites, Sage, Maximiser, Access Accounts, Solid Works, Photoshop, Entourage, Mac mail, to name but a few
  • Microsoft operating systems 2003/2008
  • Active Directory | Exchange 2003/2007
  • SQL 2005
  • LINUX based email, web and DNS servers
  • Macs, PCs & Server Hardware
  • Networks & Security, including Firewall’s and routers configuration and management. Vendors include Cisco, Sonicwall, Juniper and Zyxel/Zywall
  • Delivery of applications through WAN’s using technologies such as Microsoft Terminal Server, Citrix and Jetro also known these days as “Cloud Computing London.”
  • Anti-virus, spam and spyware prevention
  • Data backups and protection
  • VOIP (Voice Over IP) traffic management over LAN’s & WAN’s – SWYX

Service Level Agreements

  • 1 Hour response to any user related issues
  • 15 Minute response to any critical issue
  • Immediate despatch of engineers for critical issues – onsite within the hour
  • 24×7 Support available

PAY AS YOU GO can be used for one off incidents or on a retainer basis for preferential pricing and service levels.

  • Telephone, Remote and email support – from £60 Per Hour
  • Onsite Visits from £70 Per Hour